Frequently asked questions
For prints, once your order is ready to go, our printer hands it over to the carrier and sends you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.
For original work, we use UPS Express and you will be provided with a tracking number as soon as we are given it.
Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. In several locations, we use stay-flat envelopes for posters in size 8 × 10 in. (Orders fulfilled in Australia are packaged in cylinder cardboard tubes.)
Framed prints come in cardboard boxes ranging in dimensions from 12 × 18 × 2 to 28 × 38 × 6 in.
Framed prints are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap or a foam pouch.
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.
That’s a good question which we get asked all the time! Some of Shelley’s commissioned work require us to sign a contract that gives the “commissioner” full rights to the product in return for a one-time payment. Yes, we think of Taylor Swift or the Beatles every time we sign such a contract, (which is rare) but in some cases, for example, there are complex copyright issues that would make it tricky for us to be in the same business as the person commissioning the work.
Also, Artists rights are different in different countries and so we are always conscious of working in harmony with our partners to make sure we don’t create unwanted legal challenges.
We try to provide links for all our partners that use Shelley’s work in their products. If we are unable to provide a print to you of a particular piece, we encourage you to contact the partner and ask them for one!
If there is a particular print you would like and is not shpowing in the store, it's likely we just haven't arranged production as yet! Just drop us a note and we will sort out a product just for you.
Because these are handmade, living pieces, many with
overhanging elements from the collage assembly, and they can also be fragile.
We use an acid-free, bright white background within the frame (and the original collage is usually in a white frame), with the art mounted in a slightly raised fashion (so as to appear floating) above the matte. We use Museum Glass, specially coated to make the viewing of
the art completely glare and reflection-free (it looks like there is no glass; all you see is the artwork), as well as being UV filtering (a very important
feature, due to the use of fragile, paper ephemera).
Available for the puzzle collage prints, both paper choices are heavy, high quality papers, but the matte 250GSM offers museum quality archival paper and is more resistant to fading. The paper is free from optical brighteners so there is less chance of yellowing or discolouration. However, this special paper is naturally slightly off-white which may change your perception of the image.
Conversely, the matte 200GSM/80lb paper is bright white. We recommend this paper for all our collage prints as so many of the collages have a white background. If there is concern about fading, as with all art, we recommend displaying away from bright sunshine and also consider framing using special museum quality glass which has UV blocking.
Our 200 gsm/ 80 lb paper weight is durable and long-lasting. It is a heavyweight, white, premium matte paper which has a natural, smooth uncoated finish that feels luxurious to the touch.
Our master's edition, 250 gsm/ 110lb off-white, archival museum-quality paper, uncoated and the superior choice for art enthusiasts who appreciate world-class quality to enjoy artworks most luxuriously. The paper is perfect for fine art, designed to last for years without losing its original beauty. This matte paper is uncoated and natural white (off-white). With alkaline papermaking technology, this poster is acid-free, meaning the pH of the pulp that is used to form the paper is above 7 (neutral). The paper is also buffered with an alkaline reserve, such as calcium carbonate, to neutralize acid compounds absorbed from the atmosphere or formed through natural aging. This ensures that your poster will last many years without any yellowing or discoloration.
This paper is also free from or low in OBA (optical brightener additives) which ensures that the natural white color of the paper remains consistent under different lighting conditions. In contrast, the color of papers that contain optical brighteners can shift depending on the light source. Additionally, the color of OBA-free paper remains more consistent over time so that you can enjoy the poster for years without any shifts.
We use FSC-certified paper or equivalent certifications depending on regional availability.
Have a question, or want a product recommendation? Get in touch.